Privacy Policy
This Privacy Policy explains what information Cellar Prep, Inc. (“Cellar Prep,” “we,” “us”) collects through cellarprep.com and the practice app at cellarprep.com/app (the “Service”), how we use it, and the choices you have. We do not sell your personal information.
1. Information we collect
- Account information: your email address and a password. We store only a secure hash of your password, never the password itself.
- Country: the country you select when you sign up. We use it to confirm where we can sell and to understand where our customers are.
- Purchase information: which modules you bought, the amount, the date, and identifiers from Stripe that let us match a payment to your account. Your card details are entered on Stripe’s checkout page and are never seen or stored by us.
- Reviews and feedback: if you submit a review, the name you provide, your optional email address, your rating and your text.
- Messages: anything you send to support@cellarprep.com.
- Practice activity: your practice answers and scores may be kept in your browser on your own device so the app can show your progress.
- Technical information: like most websites, our hosting provider’s servers log information such as IP address, browser type, pages requested and timestamps. We use a session cookie to keep you logged in.
- Website analytics: on our public pages we use Cloudflare Web Analytics to count visits. It records aggregate information such as which pages are viewed, the referring website, and the browser, device type and approximate country of the visit, so we can see how people find and use the site.
2. How we use information
- to create and secure your account and provide the modules you purchase;
- to process payments, grant access, issue refunds and prevent fraud or abuse;
- to respond to your questions and provide customer support;
- to send transactional emails you need (for example account or purchase notices);
- to understand how the Service is used, measure demand, and improve it;
- to meet legal, tax and accounting obligations.
We do not send marketing emails unless you have asked to receive them, and any marketing email will include a way to opt out.
3. Cookies and tracking
We use a session cookie that is necessary for login. For website analytics we use Cloudflare Web Analytics on our public pages (not inside the logged-in practice app). Cloudflare states that this service does not use cookies or similar browser storage and does not track individual visitors across websites. We do not use advertising cookies or sell or share your data for advertising. If we add advertising tools in the future, we will update this policy first.
4. Who we share information with
We share information only with service providers that help us run the Service, and only as needed:
- Stripe processes payments (see Stripe’s privacy policy);
- IONOS hosts our website, application and database;
- Cloudflare provides website analytics and bot protection on our sign-up form (see Cloudflare’s privacy policy);
- email and similar providers we use to send support and account messages.
We may also disclose information if required by law, to protect our rights or the safety of others, or in connection with a merger, sale or reorganization of the company. Reviews you submit may be displayed publicly after approval, with the name you gave.
5. How long we keep information
We keep account information while your account is open. We keep purchase and tax records for as long as the law and our accounting practices require. You can ask us to delete your account at any time (see Your choices); some records may be kept where we are legally required to retain them.
6. Security
We use reasonable safeguards, including encrypted connections (HTTPS) and hashed passwords, to protect your information. No system is completely secure, so we cannot guarantee absolute security. Please use a strong, unique password.
7. Your choices and rights
You may contact us at support@cellarprep.com to ask what information we hold about you, to correct it, or to delete your account and associated personal information. We will respond within a reasonable time and may need to verify your identity first. Residents of certain U.S. states (such as California) may have additional rights under state law; we honor those requests as required. We do not sell or share personal information as those terms are defined under California law.
8. Children
The Service is intended for adults aged 18 and over. We do not knowingly collect information from children under 18. If you believe a child has provided us information, contact us and we will delete it.
9. United States only
The Service is operated from the United States and is currently offered only to customers in the United States. Information we collect is processed and stored in the United States.
10. Changes to this policy
We may update this policy from time to time. We will post the updated version here with a new effective date and, for material changes, notify account holders by email.
11. Contact
Cellar Prep, Inc., a North Carolina corporation
Email: support@cellarprep.com