Refund Policy
We want you to be confident buying from Cellar Prep. This policy explains when and how you can get your money back.
1. 14-day money-back guarantee
You may request a full refund of any module or bundle within 14 days of the purchase date. Just email support@cellarprep.com from the address on your account and tell us which purchase you would like refunded.
2. After 14 days
Because our products are digital and are available to you immediately, purchases are generally not refundable after 14 days. We will still make it right if:
- you were charged more than once for the same item, or charged the wrong amount;
- you paid but did not receive access and we cannot fix the problem; or
- a module has a technical problem that we are unable to resolve.
3. How refunds work
- Refunds go back to the original payment method through Stripe. Your bank typically shows the credit within 5–10 business days.
- When a purchase is refunded, access to that module ends. A refund of one module does not affect other modules you own.
- If you bought a bundle, a refund applies to the whole bundle.
4. Orders from outside the United States
We currently sell only to customers in the United States. If an order from outside the United States is placed, we may cancel it and issue a full refund.
5. Disputes and chargebacks
Please contact us before disputing a charge with your bank or card issuer. We resolve most problems quickly, and a direct refund is faster than a chargeback.
6. Contact
Refund requests and questions: support@cellarprep.com. See also our Terms of Service.